Frequently Asked Questions

Can I submit COB claims electronically?

Do I need to submit a certain volume of claims to send EDI?

Which Clearinghouses are currently available to submit EDI claims to Molina?

What claims transactions are currently accepted for EDI transmission?

Where can I find more information on the HIPAA transactions?

How do I exchange the 270/271 Eligibility Inquiry?

How do I exchange the 276/277 Claim Status Inquiry/Response?

What do I do if I still have questions?

Does Molina offer Electronic Remittance Advice (ERA) and Electronic Funds Transfer (EFT)?

Do I get charged for being configured for EFT through Change Healthcare/ECHO Health?

Why does registration for EFT/ERA require that I provide historical payment information from Molina or with ECHO?

I do not have a Molina payment number or an ECHO draft number. How do I register for EFT?

I called ECHO Health, and they say I'm registered, but I'm still receiving paper checks or Virtual Cards?

How long does it take for pre-note approval?

Can I make a change to my bank account information on ECHO Health?

How long does it normally take for the EFT payment to get applied to my bank account (after I am a registered provider)?

How do I view my EOPs that are associated with the EFT payment now that I am no longer receiving the paper check?

How long does my EOP remain available on ProviderPayments.com for view/download/save?

If I have a Clearinghouse that manages my payables, can I have my (ERA) EDI 835 files go directly to them?